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Matsato Knives / Matsato Knife Sharpeners
Efficient Knife Sharpening Our sharpener features a 400-grit diamond surface for precise sharpening and a smooth ceramic surface for polishing. This dual-surface design ensures both effectiveness and longevity.
Multi-Angle Base With 4 adjustable angles (12°, 15°, 20°, and 25°), our base meets a variety of sharpening needs: - 12° and 15°: Ideal for sushi preparation and high-carbon steel knives, providing razor-sharp precision. - 20° and 25°: Perfect for robust kitchen cutting tasks, offering sturdy edges.
Savor Sharpening Experience a more effortless and comfortable sharpening process with our rolling sharpener. It seamlessly blends functionality with refined craftsmanship, enhancing both user comfort and sharpening efficiency.
Gift Box Packaging Perfect for gifts or personal use, our sharpener comes in high-end packaging, making it an ideal present for chefs, collectors, and outdoor enthusiasts.
After-Sales Support We are committed to providing exceptional customer service. If you encounter any issues with your order, feel free to contact us anytime. We promise to respond within 24 hours and assist you in resolving any problems.
We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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