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Matsato Knives / Matsato Kitchen Knives
【Hand Forged Meat Cleaver】Our razor-sharp butcher knife is hand forged by skilled craftsmen with over 50 years of experience. It undergoes a series of continuous operations, including quenching, hammering, and tempering, to maintain its sharpness for a long time. This knife cuts food effortlessly, making your kitchen tasks smoother and more efficient.
【Upgraded Anti-rust Process】Our forged knives undergo a unique anti-rust process. We polish the entire blade, apply a nonstick, anti-oxidation coating, and use rust-resistant cladding. This ensures your knives last longer. Our set is pre-oiled to protect the blade during shipping. Some may mistake the pre-oil for dirt, but it's actually a protective measure to keep your knife in top condition.
【Easy to Handle】Our knives feature a red sandalwood handle for a comfortable and secure grip. There’s also a precision, laser-carved index finger hole on the blade, providing superior control and precision. With triple-shank rivets, our knives are weighted and balanced for maximum durability.
【PERFECT GIFT & PROMISE】Our kitchen knives are made of high-grade materials, stain and rust-resistant, and come in a high-quality black gift box. They make excellent gifts for parents, lovers, and friends on special occasions like Mother's Day, Father's Day, Thanksgiving, Wedding Anniversary, Birthday, and Christmas. We offer a 12-month warranty service to ensure your satisfaction. If you have any problems, please don't hesitate to contact us.
We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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