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This store has earned the following certifications.
Matsato Knives / Matsato Chef Knives-4
[Forged from Superior Japanese Powder Steel] SHAN ZU kitchen knife is crafted from high-carbon Japanese powder steel, rated at 63HRC, surpassing 99% of ordinary steels. This ensures exceptional durability and longevity, making your kitchen tool a solid investment.
[Ultrasharp and Precision-Cut Blade] Crafted to the finest detail, our chef’s knife features a 2mm thin blade and a 12° blade angle, providing unparalleled sharpness and precision. Expertly hand-polished by experienced craftsmen, this blade guarantees long-lasting sharpness for all your cutting needs.
[Fashionable Laser Engraved Design] Adding a touch of modern elegance, our knife’s blade is laser-engraved with a stylish texture pattern, enhancing its aesthetic appeal without sacrificing functionality. Note that this is not a Damascus kitchen knife.
[Ergonomically Designed Handle] Our chef’s knife is designed for comfort and ease of use. The handle seamlessly integrates with the blade, offering a perfect grip. Crafted from durable pakkawood, it is both ergonomic and resistant, ensuring easy maneuverability.
[All-Purpose and Rust-Resistant] Perfect for daily kitchen tasks, SHAN ZU’s chef’s knife excels in chopping, slicing, mincing, and dicing fruits, vegetables, and meats like fish, chicken, and beef. Designed to stay sharp, resist dulling, and ward off rust, it’s your reliable kitchen companion.
[Customer Support] If you have any questions or need assistance, our customer service team is available 24/7. Contact us anytime for support and satisfaction.
We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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